Summer Guidance Office FAQs


  • When is Schedule Pick-Up?

Schedule Pick-Up is scheduled for the following days and times. You can show up any time in these chunks of time.

Tuesday, August 6th: 12:00 noon – 2:30 pm, 3:30 pm – 6:00 pm

Wednesday, August 7th: 9:00 am – 11:00 am, 12:00 noon – 3:00 pm


  • I saw my schedule in PowerSchool, and something is wrong. What should I do?

Nothing in PowerSchool is permanent. There is a high probability your schedule will already be adjusted
by the time you come to pick it up—right now, they are in draft stage. If you see something you weren’t
expecting in your schedule, please bring your concerns to the counseling department during Schedule
Pick-Up, and we may be able to help you then. Please keep in mind that, unless there is an error in your
schedule, you may not request a change to your schedule until the sixth day of school.


  • I want to change a class. When can I do that?

If there is an error in your schedule when you arrive at Schedule Pick-Up (e.g., multiples of a single class,
a required class missing), you can bring that to your counselor’s attention at that time. However, if your
schedule simply includes a class you don’t want to take, you need to spend the first five days of school in
your schedule as printed. On the fifth day of school, if you’re still not okay with your classes, you will have
a week-long window to request a change, using a form that will be available at that time. Please
remember that we can’t guarantee that we’ll be able to accommodate requests.

  • What changes still need to be made to schedules?

There are many changes that are still pending. Here are a few examples:

– Transcripts from colleges showing completion of spring and summer courses;
– Rosters from colleges showing enrollment in Fall CCP courses;
– Transcripts demonstrating Credit Recovery and Advancement earned;
– Results of assorted placement tests;
– Class size balancing.

Please note that there is a ripple effect. Even if none of these situations apply to you directly, they could
create openings in the master schedule, allowing other adjustments to be made.


  • I emailed a teacher to ask about my schedule. Why can’t they help me?

Many teachers travel over summer break and may not have access to their email. Additionally, the student enrollment information is literally not visible to them in PowerSchool at this time, which makes it very difficult for them to answer you.


Summer School/Credit Recovery

  • I need help with my credit recovery or summer school class. Who can I talk to?

Ms. Smith is the coordinator for all things related to our in-house credit recovery and summer school at TSA. Please contact her at with any questions or concerns.


  • I’m doing credit recovery/summer school outside of TSA. When do you need my official transcript?

In order to take a failed class out of your schedule for this year, we MUST have your official credit recovery transcript. Please have it sent directly to Mrs. C-J, or bring it with you to Schedule Pick-Up so we can adjust your schedule.

You should plan to have your credit recovery completed by August 1st, so you can have your transcript sent to Mrs. C-J. The address at TSA is:


Carlyn Campbell-Johannes

Toledo School for the Arts

333 14th Street

Toledo, OH 43604



  • I never got the results from my end-of-course exams from last year. Am I going to graduate?

You will receive the results of last year’s testing at Schedule Pick-Up. At that time, you will be notified if you need to retake any tests in order to earn your points for graduation. If you have questions or concerns, please bring them to Schedule Pick-Up.


  • I’m doing CCP through BGSU, and I need you to order my textbook. How does that happen?

Please send proof of your official enrollment to Mrs. C-J at  Emails and hard copies are acceptable. She will use that information to order textbooks as soon as she gets back in August. When your book arrives, she will contact you to come pick it up.


  • I want to register for another CCP class. How do I do that?

If you want to register for an in-house CCP class, you may still have time (depending on a lot of circumstances that would be too long to outline here). Please talk to Mrs. C-J at Schedule Pick-Up to talk about your specific situation.

If you want to register for a CCP class that is not offered here at TSA, please contact your CCP advisor.


  • I decided I’m not doing CCP. What do I need to do?

Please send Mrs. C-J an email detailing your decision and reasons for not doing CCP. You will also need to make sure to contact your college and withdraw officially from any classes you may have registered for.




  • I just graduated, and I need a transcript sent to a college. Who can I contact?

Mrs. Perry will be fulfilling transcript requests over the summer. You may contact her at Please note that she will only be dealing with transcript requests and will not be able to address any other concerns during her very limited summer hours.


  • I’m a rising senior, and I need to start applying to college. How do I submit a transcript request?

You may find yourself wanting to explore Naviance during the summer before your senior year, and that’s a great idea. Please remember that colleges operate on approximately the same calendar as high schools, so they very rarely set deadlines over the summer. We look forward to helping you navigate the college application process during the school year. Don’t worry about submitting transcript requests now.


  • I can’t get into my Naviance account.

There are several reasons you may not be able to get into your Naviance account. First, make sure you are accessing it using the link on the TSA website’s Student tab, not just googling “Naviance.”

Make sure you are using your PowerSchool password and school email, without “”—for example, JSmith and Password123.

If that doesn’t work, your password may need to be reset. That, unfortunately, will have to wait until the counseling office opens in August. Feel free to send an email request to or, and we will get to it as soon as possible when we return.


  • Naviance looks different from the last time Mrs. C-J showed us. It now says “Naviance Student” and I can’t find anything about Family Connection. What’s going on?

Naviance has rolled out their new student interface, called Naviance Student. It has all the same functions as Family Connection, plus some. Mrs. C-J and the counseling department look forward to helping you learn the new system in class meetings next year. In the mean time, feel free to explore and see what you can find!


  • I have a question that isn’t addressed here, and I need an answer right away.

Unfortunately, the counseling office is closed between June 11th and August 1st. If you have a question,
please contact the main office, but be aware that you may not get a rapid response. Otherwise, we look
forward to seeing you at Schedule Pick-Up! Have a great summer!